Delivery Information

Learn how our creative services and products reach you, whether digital or physical

Our Delivery Services

Digital Services Delivery

Instant access to your digital products and services

  • Logo Designs - Digital files delivered within 3-5 business days
  • Photography - High-resolution digital downloads
  • Digital Art - Multiple format options (PNG, JPG, PDF)
  • Secure customer portal access
  • Unlimited revisions for digital products

Physical Products Delivery

Careful handling and shipping of physical artwork and prints

  • Pencil Arts - Carefully packaged and shipped
  • African Arts - Secure international shipping
  • Print Services - Business cards, flyers, banners
  • Photography prints on premium paper
  • Insurance included for high-value items

Service Delivery

Professional on-site and studio service delivery

  • Photography sessions - On location or studio
  • Consultation services - Virtual or in-person
  • IT Training - Classroom or online sessions
  • Project management throughout service delivery
  • Quality assurance checks

Delivery Process Timeline

Order Confirmation

Immediate confirmation email with order details and estimated delivery timeline

Processing

1-2 business days for order review and assignment to our creative team

Production

3-7 business days for service completion (varies by service type)

Quality Check

Final review and quality assurance before delivery

Delivery

Digital delivery via email/customer portal or physical shipping with tracking

Service Areas

Accra & Greater Accra

Free delivery within Accra metropolitan area

Kumasi & Ashanti Region

Standard delivery within 3-5 business days

Other Ghana Regions

Delivery available with additional shipping fees

International

Worldwide shipping via DHL and FedEx

Frequently Asked Questions

How long does digital delivery take?

Digital products are typically delivered within 3-5 business days after order confirmation. Rush delivery options are available for an additional fee.

What shipping methods do you use for physical products?

We use reputable courier services including DHL, FedEx, and local Ghana Post services depending on the destination and delivery speed required.

Do you offer international shipping?

Yes, we ship worldwide. International shipping costs and delivery times vary by destination. Contact us for specific international shipping quotes.

Can I track my order?

Yes, all physical shipments include tracking numbers. For digital services, you'll receive regular updates on your project status.

What is your return policy for physical products?

We accept returns within 14 days of delivery for physical products in original condition. Custom artwork may have different return conditions.